Blockbuster Sucks

Blockbuster Sucks:

Today I went to Blockbuster with high hopes of renting a couple of crappy movies to occupy our (myself and my wife) attention tonight before bed. I made the selections "Mr. Brooks" (Another serial killer idea, as if we haven't seen enough) and Spiderman 3 (I'm masochistic). I stand in line and wait with my two mail-in movies in hand. We left Netflix six months ago because Blockbuster offered the same service at the same price, with one benefit; we can take our mail-in movies to the store and trade them in on new ones, rather than having to wait several days for new ones. Very convenient, right?

Well, Blockbuster decided to kick me in the groin today. The skinny, pimply-faced kid told me- without smiling, I might add- Blockbuster had changed my account. Let me clear this up for you. Blockbuster amended our contract without my consent. Evidently Blockbuster changed all of their accounts and emailed customersa notice of change. I guess it doesn't really matter if you agreed with the change... it happened. Now, they've created a "Premium" account that costs seven dollars more, and only this account can exchange movies at the store all the time. So, effectively, they lured customers in with commercials about how convenient their service is, and then, changed the contract so it is no more convenient than Netflix. Could this be more transparent? They lured customers away from the competition by advertising this service then discontinued the service. I'll bet you won't see a commercial about that.

What's next? Is Blockbuster going to change your contract without telling you again? Am I going to return movies to the store and be ordered to deliver said movies to the next person in the cue?

"We're sorry, sir. But you have to deliver those movies to Tom Mc... and Sarah De... in Cary, NC. Didn't you get the email? We changed the contract. You now have to make deliveries or we debit your card five hundred dollars."

So long Blockbuster! I cancelled my account immediately. By looking at the way you played this game with me, I can only assume it was your intention to make me discontinue your service. If that was your desired intention, then good job. So long constant running television advertisements for crappy movies and even crappier services. So long underpaid teenagers in blue shirts and tan pants, metronomic waiving, and, "Welcome to Blockbuster." So long check-out aisles lined with rows of overpriced candy. I'll be giving my money to someone else.